Return & Refund Policy

Returns

At Fashion Creams Store, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and unopened

• Be in its original packaging

• Include proof of purchase or order confirmation

Items that have been opened or used cannot be returned due to hygiene and safety reasons.

Non-Returnable Items

The following items are not eligible for return:

• Opened or used skincare products

• Products damaged due to misuse

• Items purchased during special promotions or clearance sales (unless defective)

Return Process

To initiate a return, please contact our support team with your order number and reason for return. Once your return request is approved, you will receive instructions on how to send the product back.

Customers are responsible for return shipping costs unless the item received is defective or incorrect.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.

If approved:

• Refunds will be issued to your original payment method

• Processing time typically takes 5–10 business days depending on your bank or payment provider

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. Provide photos of the product and packaging so we can arrange a replacement or refund.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact our support team for assistance.

Contact Us

If you have any questions about our Return & Refund Policy, please contact our customer support team through the contact page on our website.